Privacy
policy.

1. About this policy

Solve Talent Group (SOLVĒ, we, us, our) is a specialist recruitment business connecting people with roles in residential and commercial construction, mining and resources, and infrastructure and civil across Australia.

We respect your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access or correct it or make a complaint. We handle personal information in line with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs), and we apply those standards to everyone we deal with, whether or not a particular exemption might otherwise apply to us.

This policy applies to candidates and job seekers, employers and clients, referees, and anyone who visits our website or contacts us. Our Data Policy sets out, for each of these groups, exactly what we collect at the point of collection, how long we keep it and how we protect it.

2. What personal information we collect

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. The information we collect depends on how you deal with us.

Candidates and job seekers

• your name and contact details (email, phone, location)
• your CV or résumé, work history, qualifications, licences, tickets and training records
• the roles, industries, locations, rosters and salary you are interested in
• your right to work in Australia, where it is relevant to a role
• references and referee details you give us, and the opinions referees give about you
• notes from our conversations and interviews, and the outcome of applications
• any other information you choose to give us, for example in a message or cover letter

Employers and clients

• your name, job title, organisation and contact details
• information about the roles you are recruiting for, your team and your project or site requirements
• our communications with you and records of placements and services

Referees

• your name, job title, organisation and contact details
• the information and opinions you give us about a candidate

Website visitors

• information you submit through our enquiry forms
• technical information collected automatically when you visit our website, such as your browser type, device and pages visited (see section 9)

3. Sensitive information

Some information is classed as sensitive information under the Privacy Act, such as health information, criminal history, or membership of a professional or trade association. We only collect sensitive information when it is reasonably necessary for a role you are being considered for (for example, a pre-employment medical, fitness-for-work assessment or police check required by a mining or infrastructure employer) and only with your consent, unless the law otherwise allows it.

Please do not include sensitive information that is not needed, such as health details, in your CV or messages to us.

4. How we collect personal information

Wherever we reasonably can, we collect personal information directly from you, for example when you complete a form on our website, send us your CV, email or phone us, attend an interview, or meet with us.

We may also collect personal information from other sources, where it is reasonable to do so, including:

• referees you nominate, and employers you have worked for, with your consent
• employers and clients who share information about roles and candidates with us
• job boards and professional networking sites (such as SEEK or LinkedIn) where you have applied for a role or made your profile available to recruiters
• publicly available sources
• background or verification check providers, with your consent

If you give us personal information about someone else, such as a referee, please make sure they know you are doing so and where to find this policy.

5. Why we collect, use and disclose personal information

We collect, use and disclose personal information for the purposes of running our recruitment services, including to:

• assess your experience and suitability, and match you with suitable roles
• contact you about roles, applications and interviews
• present your details to prospective employers, with your agreement
• conduct reference checks and other pre-employment checks a role requires
• understand an employer's recruitment needs and provide our services to them
• respond to enquiries and keep records of our dealings with you
• improve our services and our website
• meet our legal, regulatory and insurance obligations, and resolve disputes

We will only use or disclose your personal information for a secondary purpose if you would reasonably expect us to, if you have consented, or if the Privacy Act otherwise permits it.

6. Who we disclose personal information to

We do not sell personal information. We may disclose it to:

• prospective employers and clients, when you are being considered for a role (we will discuss this with you before your details are put forward)
• your referees, to verify the information you have provided
• providers of background, qualification, right-to-work and medical checks, with your consent
• service providers who help us operate our business, such as our website and form hosting provider, email and cloud storage providers, and IT support, who handle information on our behalf and only for that purpose
• our professional advisers, such as accountants, lawyers and insurers
• government authorities, where we are required or authorised by law

7. Overseas disclosure

Our website and enquiry forms are hosted by Webflow, Inc., and form submissions (including any CV you upload) are stored on servers located in the United States. Some of our email and cloud storage providers may also store information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles it in a way that is consistent with the APPs, for example by using reputable providers with appropriate security and privacy commitments.

We may also disclose your information to an employer located overseas if you apply for, or ask to be considered for, a role based outside Australia. We will tell you before this happens.

8. Automated decision-making

We do not use computer programs to make decisions about candidates, employers or other individuals that could significantly affect their rights or interests. Decisions about which candidates are put forward for a role are made by our recruitment team.

We may use everyday software tools, such as email, spreadsheets and document software, to organise and search the information we hold. If this changes, we will update this policy to describe the kinds of personal information used and the kinds of decisions involved.

9. Cookies and website analytics

Our website may use cookies and similar technologies that are needed for the site to work properly and securely, including to protect our forms from spam. These may record technical information such as your IP address, browser type and the pages you visit.

If we introduce analytics or advertising tools in future, they may collect information about how visitors use our website. We will update this policy to describe them. You can set your browser to refuse or delete cookies, although some parts of the website may not work as intended.

10. Direct marketing

We may contact you about relevant roles, candidates or our services where you would reasonably expect us to, or where you have agreed. Every marketing email we send includes a simple way to unsubscribe, and you can ask us to stop at any time by emailing hello@solvetalentgroup.com.au. We comply with the Spam Act 2003 (Cth).

11. How we store and protect personal information

We hold personal information electronically in secure, access-controlled systems, including our website and form hosting platform, email and cloud storage. We take reasonable steps, including technical and organisational measures, to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. These include encrypted connections (HTTPS) on our website, restricting access to people who need it, using strong passwords and multi-factor authentication where available, and keeping software up to date.

When we no longer need personal information for any purpose for which it may be used or disclosed, and we are not required by law to keep it, we take reasonable steps to destroy or de-identify it. Our Data Policy sets out our usual retention periods.

12. Data breaches

If we become aware of a data breach involving personal information we hold, we will act promptly to contain and assess it. If the breach is likely to result in serious harm to the people affected, we will notify them and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

13. Accessing and correcting your personal information

You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Please email hello@solvetalentgroup.com.au. We will respond within a reasonable time, usually within 30 days, and will not charge you for making a request.

In limited circumstances the Privacy Act allows us to refuse access, for example where giving access would unreasonably affect someone else's privacy, such as a confidential reference. If we refuse, we will explain why in writing and tell you how to complain.

You can also ask us to delete your details from our candidate records at any time, unless we are required by law to keep them.

14. Dealing with us anonymously

You can make a general enquiry without identifying yourself or by using a pseudonym. However, we cannot represent you for a role or provide recruitment services without knowing who you are.

15. Complaints

If you have a concern about how we have handled your personal information, please contact our Privacy Officer at hello@solvetalentgroup.com.au and include details of your concern. We will acknowledge your complaint promptly, investigate it, and aim to give you a written response within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or by calling 1300 363 992.

In Western Australia, the Privacy and Responsible Information Sharing Act 2024 (WA) applies to WA public sector bodies and their contracted service providers. If we provide services to a WA public sector body under a contract, we will also comply with any obligations that contract places on us under that Act.

16. Changes to this policy

We may update this policy from time to time to reflect changes in the law or in how we operate. The current version will always be available on our website, with the date it took effect.

17. Contact us

Privacy Officer, Solve Talent Group
Email: hello@solvetalentgroup.com.au

This policy took effect on 3 November 2026.